Hamilton Housing Help Centre is committed to protecting the privacy of the personal information that is shared with us by clients, employees, board members, volunteers, and other community members who may be involved in our activities or on our web-site. Hamilton Housing Help Centre personnel are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it is obtained. We value the trust of those who deal with us, and we strive to maintain the accuracy, confidentiality and security of their personal information.
DEFINING PERSONAL INFORMATION
Personal information is any information that can be used to distinguish, identify or contact a specific individual. This information can include an individual’s opinions or beliefs, as well as facts about or related to the individual. Business contacts information and other information that may be available to the public (e.g. names, address and telephone numbers as published in the telephone directories) are not considered personal information.
COLLECTING INFORMATION HELPS US SERVE YOU BETTER
Hamilton Housing Help Centre always identifies the purpose for which personal information is being collected either before or at the time it is collected. We do not automatically gather any information such as your name, phone number or e-mail address through our websites unless it is to provide you with a specific service. This information is only obtained if you supply it to us voluntarily, for example, through contacting us via e-mail for specific information requests, or by asking to access a service or join in a discussion forum.
We collect, use and disclose information only for purposes that a reasonable person would consider appropriate in light of the circumstances. For example we collect and use personal information for:
• Tracking changes in the client’s position relative to their needs and measuring the quantity, type and scope of services provided
• Disseminating information about our services and activities
• For communication, services delivery and administration
• Complying with legal and regulatory requirements
• Reporting eligibility criteria to the government and other funding sources
• Collecting non identifiable aggregate data for research and planning purposes
The information contained in www.housinghelpcentre.ca is compiled and published by Hamilton Housing Help Centre as a resource for people who are seeking help or information related to housing help support .
Every effort has been made to provide the most accurate and up-to-date information available and is committed to maintaining the content of this site. However, errors may occur, and information at this site may be, at times, dated. Hamilton Housing Help Centre cannot be held liable either directly or indirectly for consequential damages arising from the use of information or services provided at this site. Hamilton Housing Help Centre makes no guarantees, expressed or implied, as to the reliability or accuracy of this service. Furthermore, Hamilton Housing Help Centre has the right to discontinue, change or modify this site at any time without notice.
This site contains links to other Internet sites. Hamilton Housing Help Centre can make no representation concerning the content of any external site to you. The fact that Hamilton Housing Help Centre’s site contains links to other Internet sites does not serve as an endorsement by Hamilton Housing Help Centre of these sites. Furthermore, no information in such site has been endorsed or approved by Hamilton Housing Help Centre. Links are only as a convenience to the user. Hamilton Housing Help Centre has not necessarily reviewed any of these sites and therefore cannot make any representations regarding the quality, safety or suitability of information on these sites.
Use of www.housinghelpcentre.ca is wholly voluntary and is at the user’s sole risk and will not result in any liability against Hamilton Housing Help Centre. Hamilton Housing Help Centre cannot and does not provide any warranties or make representation related to the information contained in or resulting services through its websites.
WEBSITE CONTROLS
Prior to publishing, the website content is reviewed for copyright, trademark, or potential invasion of privacy issue. No personal information, save and except contact and business related information, is published on the informational website. Any personal information published on the website including name, telephone number, email, business credentials and pictures are approved by the individual.
Users are encouraged to notify the Site Administrator of any outdated or incorrect information which is updated within two (2) business days.
If a member of the public, or site user, makes an allegation that material on the website is offensive, misleading or a copyright, trademark infringement, the material will be temporarily made inaccessible, pending review by the Site Administrator, based on the established policy and operating standards of the Agency.
Following the review, the material in question may be restored, revised, or permanently removed. The person making the complaint, will be notified of the results of the findings.
INQUIRIES OR COMPLAINTS
If you have questions or concerns about your personal information that is held by Housing Help Centre – Hamilton & Area or about our privacy policies and procedures please write to;
Housing Help Centre – Hamilton & Area
119 Main Street Hamilton, Ontario L8N 3Z3
Stacey Sutherland Privacy Officer
or
E-mail us at info@housinghelpcentre.ca
For more information about your rights regarding your personal information, please visit the website on the Privacy Commissioner of Ontario https://www.ipc.on.ca